Returns & Exchanges Policy
At UIALECG, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free returns and exchanges process. Please review the details below to understand how we can assist you.
Eligibility for Returns & Exchanges
- Items must be returned or exchanged within 30 days of receiving your order.
- Products must be unused, in their original condition, and in the original packaging.
- Proof of purchase (order number or receipt) is required for all returns and exchanges.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Customized or personalized products (e.g., graduation gowns with school logos).
- Items that have been used, damaged, or altered after delivery.
How to Initiate a Return or Exchange
1. Contact Us:Send us an email at uialecg@foxmail.com or log in to your account to initiate a return or exchange. Please include your order number and details about the issue.
2. Receive Instructions: Our customer service team will provide you with a Return Authorization Number (RMA) and instructions on how to proceed.
3. Ship the Item:Pack the item securely in its original packaging and include the RMA number. Ship it to the address provided by our team.
4. Processing: Once we receive your returned item, we will inspect it and process your refund or exchange within 2–5 business days.
Refunds
- Refunds will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong item shipped or defective product).
- Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Exchanges
- If you need a different size, color, or product, we will gladly exchange your item, subject to availability.
- Shipping costs for exchanges will be covered by the customer, unless the exchange is due to an error on our part.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at uialecg@foxmail.com. We will arrange for a replacement or refund at no additional cost to you.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping method to ensure your return is received by our team.
Contact Us
If you have any questions about our Returns & Exchanges Policy, feel free to reach out to our customer service team:
Email: uialecg@foxmail.com
At UIALECG, we are committed to making your shopping experience as seamless as possible. Thank you for trusting us with your graduation product needs!